CONDITIONS DE GARANTIE
Pour tous les produits de marque Tribù, à l’exception des coussins, des housses de protection et des tissus, une période de garantie de 3 ans s’applique pour les erreurs de fabrication ou de matériaux qui affecteraient leur usage. La garantie commence le jour où le produit est acheté chez un partenaire commercial officiel de Tribù (cfr date de la preuve d’achat).
La garantie de 3 ans s’applique sur les erreurs de matériaux et de production qui surviennent en cas d’usage normal et non pas d’erreurs ou d’imperfections dues au passage du temps ou à un usage normal (usure). Les éléments non couverts par cette garantie comprennent – mais sans s’y limiter – l’effacement des couleurs, les modifications au niveau des textures du bois, les griffures liées à l’usage, les dégâts causés par un entretien inapproprié ou une mauvaise utilisation, etc. Par exemple, la garantie ne couvre pas la dégradation ou l’effacemen t des couleurs, les craquelures, les griffures ou les fissures dans le vernis causés par un usage normal.
The website www.tribu.com(hereafter the "Website") is offered by:
Tribù NV (hereafter "Tribù", "We" and "Us")
Oude Heidestraat 72
VAT BE 0416.126.337
+32 89 61 27 50
Please do not hesitate to contact us if you have any privacy-related questions. We promise to reply as soon as possible!
Any person who uses the Website is a customer of Tribù or otherwise contacts us (hereafter the "User"), and makes certain personal data available. This personal data consists of information that enables us to identify you as a natural person, irrespective of whether we actually do this. You are identifiable as soon as it is possible to create a direct or indirect connection between one or more personal data and you as a natural person.
2. Who processes the personal data?
2.1 Data controller
Tribù is the data controller and determines solely or in cooperation with others which personal data is collected and also the purpose and means of processing of this personal data.
Tribù is free to make use of data processors. A processor is a natural person or legal person who processes personal data when requested by or in the name of the data controller. The processor is obliged to guarantee the security and confidentiality of personal data. The processor always acts according to the instructions of the data controller. We may make our data available to these processors. Their access is limited to the data they require to perform their task on our behalf.
Tribù uses the following categories of processors:
•Companies we use for marketing purposes;
•Companies we use for hosting purposes;
•Companies we use for administrative purposes;
•Companies we have engaged for recruitment and selection;
•Companies we use for communication purposes;
•Companies we use for payment purposes;
•Companies we use for accounting purposes;
•Companies we use for IT system maintenance;
•Companies we use for the credit insurance of outstanding or future debts;
•Companies we use for transport;
3. On which legal grounds are my personal data processed?
In accordance with the GDPR, we process personal data based on the following legal grounds:
•The execution of the agreement as agreed with the User, or the execution of precontractual steps taken at his or her request; or
•Compliance with statutory or regulatory provisions, relating to the management of the contractual relationship, specifically the invoicing; or
•Our legitimate interest for the sending of information and newsletters to our clients or when we are asked questions; or
•Your explicit consent for, among other things, sending promotional offers (direct marketing) and/or newsletters.
4. Which personal data is processed?
Tribù undertakes to only collect and process personal data that is relevant and necessary for the purposes for which it is processed. The following categories of personal data may be processed:
•Personal identification data (surname, first name, log-in details);
•Contact details (telephone number, fax, e-mail address, website, address, registration/VAT and/or company number, contact person);
•Financial identification data (banking data);
•Electronic identification data (IP address, location, cookies);
•Personal characteristics (gender, age);
•Professional activities (occupation, sector, employer, place of employment).
This personal data is collected when you register on the Website and/or use the contact form on our Website, and/or if you enter into an agreement with Tribù and/or contact us in any other way. Other personal data may be collected at a later date, for example for after-sales purposes.
The User always provides the personal data to Tribù personally and can in this way exercise a certain amount of control. If certain personal data is incomplete or appears to be incorrect, Tribù reserves the right to postpone certain expected actions temporarily or permanently.
5. For which purposes are my personal data used?
Tribù collects your personal data to provide all Users with a safe, optimised and customised user experience. The collection of personal data is further expanded as the User makes more intensive use of our Website and our services. Tribù reserves the right to suspend or cancel certain processing operations if personal data is missing, incorrect or incomplete.
Data processing is vital for the provision of our services.
The processing only takes place for the following specified purposes:
•Customer management: customer administration, order management, deliveries, invoicing, credit checks, support, complaints monitoring;
•Answering questions that are asked via any channel (for example via our contact form and/or our chat);
•Analysing the use of the Website, services and in particular files that can be downloaded through our Website (downloads area). Providing more information about our products;
•Personalised marketing and advertising if you have given your explicit consent for this. In this case, you are free to withdraw your consent at any time;
•Compliance with Tribù's legal obligations.
6. Who receives your personal data?
Your personal data is only processed for internal use within Tribù. Your personal data will not be sold, passed on or communicated to third parties who are not processors, unless you have given us your explicit consent for this in advance, if passing on this data is necessary for the execution of the agreement, if Tribù is legally obliged to do so, or based on our justified interest to answer questions.
7. How long do we store your personal data?
Your personal data will be stored for as long as necessary to pursue the objectives set out in article 5 and/or to comply with statutory retention periods. It is deleted from the database if they are no longer needed to achieve these purposes or if the User validly exercises his or her right to have the personal data deleted.
In particular, Tribù stores your personal data as follows:
-Customer management: The personal data processed for the conclusion or settlement of a contract is stored by Tribù for as long as necessary for the proper performance of our services and agreements. Thereafter, Tribù will destroy them, unless Tribù is legally obliged to store them for a longer period of time (in principle seven years).
-Order handling: Tribù stores this information until your order has been completed and seven years after that (that is the legal retention period).
-For account details: From the date on which you last logged on to our website, your personal data will be stored for another 3 years. After this period your personal data will be deleted.
-Data obtained via our contact form: Personal data is stored until we believe you are satisfied with our response.
8. What are your rights?
8.1 Guarantee of lawful and secure processing of personal data
Your personal data is always processed for legitimate purposes, as stated in article 5.
They are collected and processed in an appropriate, relevant and proportional manner, and are only stored for as long as necessary to achieve the specified purposes.
8.2 Right of access
If you can prove your identity, you have the right to obtain information on the processing of your personal data. Therefore, you have the right to access the purposes of the processing, the categories of personal data, the categories of recipients to whom the personal data is sent, the criteria that determine the period of data retention, and the rights you can exercise relating to your personal data.
8.3 Right of rectification of personal data
Inaccurate or incomplete information can be rectified. It is the responsibility of the User to provide the correct personal data to Tribù. You can contact us with a request for rectification.
8.4 Right to erasure of your personal data
You also have the right to the erasure of your personal data in the following cases:
•Your personal data is no longer needed for the specified purpose;
•You withdraw your consent for the processing of your personal data and there is no other legal basis to process your personal data;
•You have submitted an objection in a legal manner to the processing of your personal data;
•The processing of your personal data is unlawful;
•Your personal data must be erased on the basis of a legal obligation.
The erasure of personal data is mainly related to visibility; it is possible that the erased personal data remain stored temporarily.
If you decide to have your data erased, you may no longer have access to certain functionalities of our service. The User may no longer have access to the User area on our website.
8.5 Right to restrict processing
In some cases, you have the right to request restriction of the processing of your personal data. This certainly applies in the case of a dispute relating to the accuracy of personal data if the personal data are necessary within the context of legal proceedings or during the time necessary for Tribù to determine that you have a valid right to erasure.
8.6 Right to object
You always have the right to object to the processing of your personal data for ‘direct marketing’ purposes, profiling purposes or purposes arising from the legitimate interests of the data controller. Tribù will cease processing your personal data unless Tribù can demonstrate that there are compelling legal reasons to process your personal data that take precedence over your right to object to this.
8.7 Right to data portability
You have the right to obtain the personal data provided to Tribù in a structured, common and machine-readable form. You also have the right to transfer this personal data to other data controllers, unless this is technically impossible.
8.8 Right to revoke your consent
You have the right to withdraw your consent at any time, for example, if you have given this consent for direct marketing purposes.
9. How can you exercise your rights?
If you wish to exercise your rights, you must send a written request by registered post to Tribù NV, Oude Heidestraat 72, 3740 Bilzen or by e-mail to email@example.com. We will reply as quickly as possible, no later than one (1) month after receipt of your request.
10. Possibility to submit a complaint
If you do not consent to the processing of your personal data by Tribù, you have the right to lodge a complaint with the competent supervisory authority (for Belgium: https: //www.gegevensbeschermingsautoriteit.be/).
Contact details GBA (Belgian Data Protection Authority)
Data Protection Authority
Drukpersstraat 35, 1000 Brussels
+32 (0)2 274 48 00
A cookie is a small text file that is placed on the hard disk of your computer or mobile device when you visit a website. The cookie is placed on your device by the website itself (“first party cookies”) or by partners of the website (“third party cookies”). The cookie identifies your device by a unique identification number when you return to the website and collects information about your browsing behaviour.
There are different types of cookies. We distinguish the following cookies according to the purposes for which they are used: there are essential or strictly necessary cookies, and non-essential cookies (functional, analytical and targeting cookies).
The Belgian Act of 13 June 2005 on Electronic Communications contains some provisions concerning cookies and the use thereof on websites. The law is a transposition of the European e-Privacy Directive, which implies that there may be differences in the manner in which the cookie legislation is implemented in other European member states.
2.The purpose and benefits of cookies
Disabling cookies may affect the functioning of the website. Some of the features of the site may be restricted or inaccessible. If you decide to disable cookies, we cannot guarantee you a smooth and optimal visit to our website.
3.Types of cookies used by Tribù
We make a distinction between the following types of cookies:
•Strictly necessary cookies:
These cookies are required in order for the website to function, and cannot be disabled in our systems. They are usually only set up in response to your actions, such as setting up your privacy preferences, logging in, or filling in forms.
These cookies are not required to enable the website to function, but they do help us offer an improved and personalised website.
These cookies allow the website to offer improved functionality and personalisation. They can be set up by us or by external providers whose services we have added to our pages.
With these cookies, we can track visits and traffic so that we can measure and improve the performance of our site. They help us determine which pages are the most and the least popular, and how visitors move through the site.
These cookies may be set by our advertising partners via our site. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.
We use our own cookies ('first party cookies’) on the one hand, in addition to cookies of carefully selected partners with whom we collaborate ('third party cookies’).
First Party Cookies:
Domain name: tribu.com
Name of the cookieType of cookieRetention period
Third party cookies:
Domain name: tribu.com
Name of the cookieType of cookieRetention period
Domain name: addthis.com
Name of the cookieType of cookieRetention period
Domain name: facebook.com
Name of the cookieType of cookieRetention period
4.Management of the cookies
Make sure that cookies are enabled in your web browser. If you want to consult our Tribù website, we recommend that you enable cookies. However, you are free to disable cookies in your browser settings if you wish to do so.
To enable or disable cookies, you have to change your browser settings (via the “Preferences” or “Options” tab). The following links will provide you with more information on how to manage your cookies. You can also consult the “Help” tab of your browser.
•Deleting and managing cookies in Internet Explorer
•Deleting and managing cookies in Mozilla Firefox
•Deleting and managing cookies in Chrome
•Deleting and managing cookies in Safari
5.Rights of the visitors
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
means the software program provided by the Company downloaded by You on any electronic device, named Tribù Monsieur TricotCompany
(referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Tribù Monsieur Tricot.Country
refers to: BelgiumDevice
means any device that can access the Service such as a computer, a cellphone or a digital tablet.Personal Data
is any information that relates to an identified or identifiable individual.Service
refers to the Application.Service Provider
means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.Usage Data
refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).You
means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
By using Our Service, no Personal Data is collected by the Company and its Service Providers.
By email: firstname.lastname@example.org
By visiting this page on our website: http://www.tribu.com/en/legal/
By phone number: +32 89 61 27 50